You can view and edit your orders without an Apple ID by signing in with your order number, along with the PIN code or email address. It's easy to check the status of your order. Once you sign in, select View Orders. This shows a summary of your most recent order.
If you want to view a different order, select View more orders from the drop-down menu on the page. On the Your Orders page, an order status message displays above each of your items. These messages include:. When your item s have left the warehouse, we'll send you a Shipment Notification email that includes your carrier, estimated delivery date and, if available, a carrier tracking number. You can also view shipping information in online Order Status opens in new window.
Once you sign in with your Apple ID and password, select Edit Orders On the Your Orders page, select Track Shipment and the window will display the item's estimated delivery date, tracking number and shipping address. If you ordered multiple items, you may have separate tracking information for each item. To ensure safe delivery, most shipments require a signature on delivery.
Once your order has left the warehouse you will receive a text message. The text message will include your order number and a link to track your delivery. We can even send you texts on the day of delivery or after your item has been delivered, depending on your delivery method and courier. Texts are sent between am and pm in your time zone. You can edit your mobile phone number at any time by signing into your account and editing the shipment notification preferences for your order.
Sign in to online Order Status opens in new window to view an item on your order. You may be able to edit the item if the status reads Order Placed or Order in Progress.
Read Check Order Status above for more information on order status messages. If your order is in Order in Progress status, you may be able to edit your shipping address on the Your Orders page. Read the Check Order Status section above for more information on order status messages.
To edit your default shipping address, select Change your default shipping or billing info on the Your Account page of online Order Status opens in new window. Updates will take effect for future orders. You can update your email address on the Your Orders page of online Order Status opens in new window.
To edit the default email address on your account, sign in to online Order Status opens in new window and navigate to Account Settings. Edits to the default email address will only take effect for future orders. If you need assistance with viewing or editing your order, please contact an Apple Store Customer Service on So long as your item is not in Preparing to Ship or Shipped status, you may be able to cancel an item or the entire order online.
To cancel an order or item, visit online Order Status opens in new window. On the Your Orders page, find the item you want to cancel and select Cancel items. For any other method of payment used when you placed your order, you were charged. Apple will refund the charged amount upon order cancellation. It may take business days for your refund to appear in your account. If you paid with EMI, you might have to work with your bank to adjust the monthly payments.
Under Review: Your order is awaiting process completion of the payment method you have chosen. Partially Shipped: Part of your order has left our warehouse. We often send orders in multiple shipments so that you'll have your products as quickly as possible. The rest of your order will ship as soon as it's ready. Click Fulfill items. If you want to review the order's fulfillment details or add a tracking number, then click Add tracking in the Fulfilled section of the order.
Tap an order that has a fulfillment status of Unfulfilled or Partially fulfilled. If you're using Shopify Shipping for stores based in the United States, Canada, or Australia to buy a shipping label for your order , then tap Create shipping label in the Unfulfilled section.
In the Items section, enter the quantity of each item that you want to include in the fulfillment. By default, all the order's unfulfilled items are included in the fulfillment. If a customer has placed and paid for an order of multiple products, and one or more of the products are stocked at different locations, then you can fulfill parts of the order separately based on the location of your inventory. You can set location priorities to specify the priority sequence for order fulfillment.
If the order can be fulfilled using the stock at a single location, then the unfulfilled section shows all of the items in the order listed together. If the order can't be fulfilled using the stock at a single location, then the unfulfilled section shows the available items listed by location. This option appears only if you have an email address for the customer. Click Fulfill items to mark the order as fulfilled. If the order can be fulfilled using the stock at a single location, then items are displayed in a single unfulfilled section.
If the order can't be fulfilled using the stock from a single location, then the unfulfilled section displays the items by location. If the order is being fulfilled from multiple locations, then you must tap Create shipping label for each location.
If you're using a carrier other than Shopify Shipping, then tap Mark as fulfilled in the Unfulfilled section. If the order is being fulfilled from multiple locations, then you must tap Mark as fulfilled for each location. By selecting several orders, you can use the Fulfill orders button to fulfill them at the same time.
This applies to stores that manually fulfill orders. If you aren't using Shopify Shipping , then you need to add tracking numbers to the orders. Optional: Click the Unfulfilled tab to view only the orders that need to be fulfilled. Optional: Select the Send a notification to the customer checkbox to send your customers a notification.
On the Orders page, in the Orders to fulfill section, tap View all. Optional: Enable the Send a notification to the customer option to send your customers a notification. When upsell offers are presented to customers at checkout, the order fulfillment status is set to On hold until the customer completes their order.
When an order is On hold you can reserve inventory for the order, but you can't fulfill the order until the fulfillment hold is released, and the order fulfillment status changes to Unfulfilled. If a customer doesn't complete a checkout, then the order status remains On hold for one hour to allow the customer time to return to the order and complete their checkout. When issues arise that prevent you from fulfilling an order immediately, you can hold the fulfillment manually.
Orders with a fulfillment hold have an On hold fulfillment status in your orders list. Please note, for orders shipped in separate packages, you will only be charged for shipping once. Some orders may come in separate packages; in this situation, you will receive an individual shipment confirmation email for each package including tracking information.
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