Buy Wintersilks Products Online in Andorra. Terramar Women's Thermasilk Pointelle Pant. Women's Thermasilk Pointelle Camisole. Terramar Men's Thermasilk Pant. Women's Daywear Solutions Built up Camisole Men's Thermasilk Tall Pant. Terramar Men's Thermasilk Filament Crew.
Adult Thermasilk Glove Liner. Terramar Men Thermasilk Filament Pant. The option they offer is to do an exchange over the phone and have your new item shipped to you before the returned one has been processed, however if you had bought the original during a sale, they won't honor the sale price.
You would have to pay the full, original price. So you better be sure of the size you need when you make the original purchase, and hope the color and quality are what you wanted, because exchange is a beech. For the most part, their spun silk clothing is very good quality and very warm. It will shrink some in the wash, but at least it doesn't easily run like filament silk will.
I have found that before any seams rip that the colors fade and fabric shows wear, so the garments tend to be put together well. Horrible customer service! Bottom line: I ordered an item from them, wore it once, and after I washed and dried it, the thing shrunk at least one size smaller.
I tried to order some things for my child w a disability and when the company made an error they would not change it without speaking to my child with a disability, to whom the order was being shipped. When I said that I was the guardian and the child could not talk to them, they continued in their rigid fashion.
Both, my husband and I have each ordered separately a silk pant several years ago. The ladies pants have a huge pocket for a very large belly and very short legs that end just below the knees. The gents pants are similarly miss-cut and are far too thin to be of any use during cold weather.
So you might conclude we are not happy customers - right! Ever since we ordered something we get a catalogue each far too often. I wanted to unsubscribe my husband's catalogue today and they did not allow me to cancel my husbands catalogue - yes, you heard right my husband would have to call them himself to cancel something we never requested and only serves to fill up our trash can. I insisted that we did not like their product and they asked the boss if that was a reason to cancel, but - no - no cancellation accepted!
I asked them if they really think that after this experience we would like to buy anything in the future they said no, no cancellation! So they seem to like angry customers because those are probably all that's left for them. Might their soals find peace Jan 12, I placed an order for three items. On Jan 14 I rec'd email saying two of the three were shipping that day.
Jan 20th the rest of the order shipped. It seems that Fedex picks the orders up at their warehouse and delivers them to the post office. The post office then ships them Pony Express?
The local PO requests 2 days to deliver the package. I "may" receive the package today or tomorrow. Wintersilks charged my card on Jan 14 for the full order. When I expressed my dissatisfaction with how slow they are, the CSR said she would refund my shipping charge. Good that they're refunding my shipping charges but I'd like to get my merchandise before winter is over here in TX. I will never order from this company again.
I like their products so I ordered from the again. On back order as always. I cancelled the back order. Hey winter is now over Items arrived anyhow. Contacted customer service. No one replied. I returned unwanted items. They refuse to credit me for the return of the items I had cancelled. Not their policy. I am about to send back the second night gown which I bought -- thinking the first several years ago was a fluke.
I bought this one about a year ago and after 3 washings I did not wear it till recently the fabric began to disintegrate and holes appeared. Now a big rip opened up. A blouse that I bought a few months ago was so shoddy that I sent it back. As a very long time customer, I am appalled at the quality decline.
I received a pair of pajamas for Christmas from Winter Silks. My husband placed the order on They shrunk a lot despite the fact that I followed the label instructions for laundering. So I returned them as defective and requested a refund. I called WS in advance to ask about making a return, since I no longer had any original packaging before mailing them back.
When I had not received any refund in a reasonable time frame, I called and was told that they could not speak with me because I was not the account owner, despite the fact that it was a Christmas gift. Because of their hours of operation, it was not possible to have my husband call them, so we communicated in writing. When even more time elapsed without a refund, and I tried following up a second time over the phone, I was once again told they could not speak with me.
I asked for a supervisor and got Ms. I reminded her that it was a Christmas gift, which I had clearly indicated on the return package. She said it didn't matter. I pointed out that, because my husband shopped a little early, it would have been impossible to return it within 60 days, and that most companies extended their return policies to be at least 60 days after Christmas. She said that any purchases made from November 1 through Christmas had a 90 day return policy. So I asked for her to extend that courtesy to me, since my husband shopped a little early, and she refused.
I asked her for the name of someone who could make an exception, and she told me that no one would do that. Upon request, she gave me the name and address of the president, Chris Wilson, if I wanted to write to him. From her negative attitude, this recourse sounded like it would be an exercise in futility. She said they sent gift cards for store credit, but I have not received anything at all.
Now I am stuck buying something to replace my pajamas from WS. I don't want to be a customer of a store with such inflexible policies, and whose merchandise shrinks, but I have no other options.
Please be warned before you shop at this company's website. We will never purchase anything from WS again. I received an order confirmation and then waited over two weeks heard nothing so I called and they told me my order had been cancelled, nice customer service guys yes why are you in business.
I purchased clothes from Wintersilk. The sizing was bad. When I called to complain, I was told the address was on the slip in very small print. A 3 month backorder in this day and age? Clearly this business has terrible leadership. Also, why not state "out of stock" on the website - or at least let me know within a reasonable timeframe after I place the order?! Now, I have to pay for expedited shipping on a similar item from a reputable retailer It's because it's not even the same company making the garments anymore.
Venus Swimwear sold out years ago to a company called Blair. I think Wintersilks is now probably being used to launder money due to their obvious neglect of once loyal customers and now horrible quality of merchandise. Why do you call yourself a silk co. When your clothing is made up of less silk and More spandex, etc.? If it's such a luxury and you want us to be comfortable why don't you tell the truth? Why do You glue on the mailer containing orders ads for ADT?
For goodness sake: your co. Bombards us enough, are you getting paid from adt to glue on an ad? Claim your listing for free to respond to reviews, update your profile and manage your listing.
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